Online Technical Support

Printer Problems, Network/Internet Problems, Software Problems

These suggestions should be followed after restarting your computer.  If none of these solutions resolve your problem, please contact our computer department using the "Request for Technical Support" form.

Printer Problems

Problem	Error Message	Solution
The Printer is not printing after hitting Print.	"error writing to LPT1 . . ."	First check the cables in back of the printer and computer. Try unhooking them and then reattaching them. Next try printing from another program. If this works the program you were using may have to be reinstalled.
The ink or toner is smeared or missing.	No error message.	Try changing the print cartridges.
Printer isn't grabbing the paper	"out of paper"	Try taking some of the paper out if there is too much or adding more if there is too little. Make sure there is nothing blocking the way the paper is supposed to go. Try cleaning the rollers with a Q-tip dipped in alcohol.
While printing the paper becomes jammed.	No error message	Remove any paper left in the printer. Follow the same steps as above.

 

Network/Internet Problems

Problem	Error Message	Solution
Novell login does not come up. (There are no Cardinals on the screen.)	No error message	Check the back of the computer where the network cord plugs in. Make sure this cord in properly attached to the computer and the wall socket.  Check to see if there are lights on the connection when it is on. If not, try changing the cord with a cord from another computer that is working.  If this is a solution, tell us and we will get you a replacement cord.
Unable to access the Internet	"Firewall error" or "request timed out" or no error message at all.	Check another computer to see if you can get on.  Did you login to the Novell system? (Are there Cardinals on the desktop?) If not, try rebooting and follow the directions above. If you cannot get on from any machine, chances are that our ISP (Internet Service Provider) is down.

Software Problems

Problem	Error Message	Solution
AR is not working	Mixed messages	Try using AR on another machine. If the program works on another machine, it will probably need to be reinstalled on the original computer. Make sure you have logged in correctly and have the Cardinals on the desktop.
Josten's is not working	Mixed messages	Try using Josten's on another machine. If the program works on another machine, it will probably need to be reinstalled on the original computer. Make sure you have logged in correctly and have the Cardinals on the desktop.
SASI is not working	Mixed messages	Try using SASI on another machine. If the program works on another machine, it will probably need to be reinstalled on the original computer. Make sure you have logged in correctly and have the Cardinals on the desktop and have the proper rights to this directory.
An application program is not working	Mixed messages	Try the application on another machine.  (The application may need to be reinstalled.)

 If none of these solutions resolve your problem, please contact our computer department using the "Request for Technical Support" form.